Archive
MEDICA TechnicalSupport
medicatechnicalsupport@fameco.odoo.com
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Thank you very much for your email. We really apologize for this inconvenience.
Could you please send us a picture of the defective pH electrode? We are really curious about this issue.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216
Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise
- yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
--
|
Tobias Pfeifer | Geschäftsführung |
|
T: +49 89 248805810 | F: +49 89 248805819 |
|
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen |
|
Neumarkter Str. 34, 81673 München |
|
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816 |
|
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. |
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 10:21 - 11 Nov. 2019
Referenz
-
EasyStat Failure Report FAMECO claim # 216
Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
durch Tobias Pfeifer - 10:05 - 10 Nov. 2019-
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Thank you very much for the pictures.
We processed your order. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: Customerservice@medicacorp.com
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Sent: Monday, November 11, 2019 10:21 AM
To: FAMECO GmbH MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Cc: Technical Support <TechnicalSupport@Medicacorp.com>
Subject: RE: EasyStat Failure Report FAMECO claim # 216Dear Tobias,
Thank you very much for your email. We really apologize for this inconvenience.
Could you please send us a picture of the defective pH electrode? We are really curious about this issue.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
Dear Tobias,
Your warranty order #TSW-192413 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.
Best Regards,
Hanna Parhizkar
durch Hanna Parhizkar - 11:18 - 11 Nov. 2019 -
RE: EasyStat Failure Report FAMECO claim # 216
Dear Tobias,
Thank you very much for your email. We really apologize for this inconvenience.
Could you please send us a picture of the defective pH electrode? We are really curious about this issue.
Best regards,
Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com
Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com
+1 781 275 4892 Main
+1 781 541 7403 Direct
+1 781 275 2731 Fax
From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it
The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!
We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.
best regards
Tobias
--Tobias Pfeifer | Geschäftsführung
T: +49 89 248805810 | F: +49 89 248805819
FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen
Neumarkter Str. 34, 81673 München
USt-IdNr. DE323800861 | Amtsgericht München HRB 248816
The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Sent by FAMECO GmbH using Odoo.
durch Hanna Parhizkar - 10:21 - 11 Nov. 2019
-
