Message Threads

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Friday, December 6, 2019 7:12 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte Spare Part

Dear Hanna,

I am looking for the part number of the attached motor

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Sent from my iPhone

durch Hanna Parhizkar - 03:20 - 6 Dez. 2019

4 Dateianhänge 4 Dateianhänge

ES ph noise 1214031005

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

durch Tobias Pfeifer - 04:38 - 2 Dez. 2019

ES ph noise 1214031005

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

durch Tobias Pfeifer - 11:49 - 27 Nov. 2019

1 Dateianhänge 1 Dateianhänge

3 Antworten 3 Antworten

RE: ES ph noise 1214031005

Dear Tobias,

Thank you for the update.

How about changing the sampler assembly? Did they try it?

Please let me know if changing the electrodes helped.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, December 2, 2019 10:46 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: ES ph noise 1214031005

Dear Hanna,

The probe wiper is “new” changed on 10 NOV

The problem was persistent with two ES instruments, I guess the customer wants to try and exchange the electrodes next

Tobias Pfeifer

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco .eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Am 02.12.2019 um 16:09 schrieb Hanna Parhizkar <HParhizkar@medicacorp.com>:

Dear Tobias,

Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.

When was the last time that you changed the probe wiper? Could you please change the probe wiper?
After changing the probe wiper if you still get the error, please change the sampler assembly .

Please let us know how it goes.

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

--
Hanna Parhizkar

Sent by FAMECO GmbH using Odoo.

<Changing the sampler.pdf>

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 02:54 - 2 Dez. 2019

3 Dateianhänge 3 Dateianhänge

Re: ES ph noise 1214031005

Dear Hanna,

The probe wiper is “new” changed on 10 NOV

The problem was persistent with two ES instruments, I guess the customer wants to try and exchange the electrodes next

Tobias Pfeifer

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco .eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Am 02.12.2019 um 16:09 schrieb Hanna Parhizkar <HParhizkar@medicacorp.com>:

Dear Tobias,

Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.

When was the last time that you changed the probe wiper? Could you please change the probe wiper?

After changing the probe wiper if you still get the error, please change the sampler assembly .

Please let us know how it goes.

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

--
Hanna Parhizkar

Sent by FAMECO GmbH using Odoo.

<Changing the sampler.pdf>

durch Tobias Pfeifer - 10:45 - 2 Dez. 2019

RE: ES ph noise 1214031005

Dear Tobias,

Thank you for your email. I apologize for the delay in responding. Medica was closed for Thanksgiving holiday on Thursday and Friday.

When was the last time that you changed the probe wiper? Could you please change the probe wiper?
After changing the probe wiper if you still get the error, please change the sampler assembly .

Please let us know how it goes.

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

cid:image002.png@01D5A8F7.DAAF07B0

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 27, 2019 11:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005

Dear Hanna,

basically the problem persists, the head of the lab told me she is performing bloodgas analysis and sample handling for the last 29 years without issure.
They are using 100 ul with 100 I.U./mL Heparin capillaries.
The patient's blood is drawn directly next to the instrument

Mainly they the problem is that the first try is a failure and consistently the second try is good

attached are some printouts

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 10:08 - 2 Dez. 2019

3 Dateianhänge 3 Dateianhänge

ES ph noise 1214031005

Dear Hanna,

I have this ES that keeps acting up -

"On 21.10.19 we exchanged the electrodes for pH and the reference electrode. On 22. and 23.10. we had no patients to measure. On 24.10. I then drove the interlaboratory test BGA and received the error message pH RAUSCHEN for the first time. Then I had to get new samples for the ring test. I had also informed you that even with your loaner the error pH RAUSCHEN =noise occurs. Since we used the same electrodes for the loaner and for our device, it can be concluded that the cause of the fault is less in the device than in the electrodes.

I strongly suspect that one of the two electrodes (pH or reference electrode) is out of order.

Currently the error message pH is RAUSCHEN = noise during the 1st measurement of a patient; if we then calibrate and take blood again, we get results. It is questionable for me how long we can help ourselves so; besides, this procedure is unacceptable."

should we as our customer wants exchange the electrodes?

i one of your first emails in regards to this you indicated it might be sample handling by the user?

see attached measurements.

best regards from MEDICA trade fair Düsseldorf

tata
Tobias

durch Tobias Pfeifer - 02:31 - 20 Nov. 2019

7 Dateianhänge 7 Dateianhänge

1 Antworten 1 Antworten

RE: ES ph noise 1214031005

Dear Tobias,

Thank you very much for your email and print outs.

Could you please answer my questions in my previous email. ( Please see the attached email- We really want to know about the kind of sample that you are testing- Are you using our capillary kit ? Did you run the Normal QC as a patient sample in the capillary mode? )
I looked at all the calibration and the QC results. They are good and within the normal ranges. Some of the patient results are good too, only sometimes you are getting the noise( ****) error on the patient results. ( For example some results on 11/18 and 11/14 ) This indicates the sample handling issue( Delayed sample analysis-Bubbles in the sample- Please see the ES sample handling )
As I mentioned in the capillary mode the chance of the pH getting exposed to the air is very high. Changing the pH causes some changes in PO2 and PCO2 as well.
Regarding your first sentence: Did you get the noise error for the patient samples? Or for the calibration?

4-1- After you got the new samples, did you get the same error( pH noise ) on the patient sample?

Please send us the calibration print out, QC print out and the patient results print out after the new pH and reference electrode.
I would recommend to install a new pH and reference electrode on the ES loaner, do the calibration, run the QC on both analyzers then run the same patient samples on loan analyzer and ES with the serial number 1214031005 at the same time. Please send us the results and indicate the analyzers serial numbers on the print outs.

Enjoy the Medica Trade show. We have a new member for our Sales and Marketing team her name is Inge, she is from Germany too.

Looking forward to hearing back from you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, November 20, 2019 2:31 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES ph noise 1214031005

Dear Hanna,

I have this ES that keeps acting up -

"On 21.10.19 we exchanged the electrodes for pH and the reference electrode. On 22. and 23.10. we had no patients to measure. On 24.10. I then drove the interlaboratory test BGA and received the error message pH RAUSCHEN for the first time. Then I had to get new samples for the ring test. I had also informed you that even with your loaner the error pH RAUSCHEN =noise occurs. Since we used the same electrodes for the loaner and for our device, it can be concluded that the cause of the fault is less in the device than in the electrodes.

I strongly suspect that one of the two electrodes (pH or reference electrode) is out of order.

Currently the error message pH is RAUSCHEN = noise during the 1st measurement of a patient; if we then calibrate and take blood again, we get results. It is questionable for me how long we can help ourselves so; besides, this procedure is unacceptable."

should we as our customer wants exchange the electrodes?

i one of your first emails in regards to this you indicated it might be sample handling by the user?

see attached measurements.

best regards from MEDICA trade fair Düsseldorf

tata
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Thank you for the information and print outs.

The ES analyzer will not show the calculated results if the calibration results are not good or if the calculated results are out of the range. ( Please see the attached from user manual )

Looking at the calibration print outs they are all good and within the normal ranges.
Could you please let us know what is the serial number on this analyzer?
Are you using Medica capillary tubing kit for ES? Please send us the part number or a picture of the kit.
Which kind of sample are you testing?
The print outs show that you are using the capillary mode. In the capillary mode the chance of the pH getting exposed to air is very high. When pH changes the PCO2 and PO2 also change.
Please run the normal QC as a patient sample and see if you get the same error. Please send us the calibration print out and this print out.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, November 5, 2019 6:20 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES noise & drift

Dear Hanna,

a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 01:45 - 20 Nov. 2019

7 Dateianhänge 7 Dateianhänge

Urine 2111

Dear Hanna,

I have this strange question from one of our EL customers - the technician/administration is looking for:
- Real-time Data

- Stability Data

- In-Use Stability

- Transport Stability

do you have any official data for that?

best regards
Tobias

durch Tobias Pfeifer - 07:17 - 15 Nov. 2019

1 Antworten 1 Antworten

RE: Urine 2111

Dear Tobias,

Thank you for your email.

Please see the attached files ( Stability and Transportation for Urine Diluent)

Regarding the In-use stability: You can use this diluent till the expiration date. Just make sure every time after use cup the bottle and store it at the required temperature.

Hope it helps.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Friday, November 15, 2019 7:17 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Urine 2111

Dear Hanna,

I have this strange question from one of our EL customers - the technician/administration is looking for:
- Real-time Data

- Stability Data

- In-Use Stability

- Transport Stability

do you have any official data for that?

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 12:08 - 15 Nov. 2019

4 Dateianhänge 4 Dateianhänge

EasyStat Failure Report FAMECO claim # 216

Dear Hanna,

There were some pictures of the Electrode in the PDF attached to the first email, did it come through?

Best regards
Tobias

durch Tobias Pfeifer - 11:06 - 11 Nov. 2019

1 Antworten 1 Antworten

RE: EasyStat Failure Report FAMECO claim # 216

Dear Tobias,

Yes, Thank you very much! I processed your order.

Best Regards,

Hanna

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 11, 2019 11:07 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216

Dear Hanna,

There were some pictures of the Electrode in the PDF attached to the first email, did it come through?

Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 11:18 - 11 Nov. 2019

1 Dateianhänge 1 Dateianhänge

EasyStat Failure Report FAMECO claim # 216

Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it

The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!

We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.

best regards
Tobias

durch Tobias Pfeifer - 10:05 - 10 Nov. 2019

1 Dateianhänge 1 Dateianhänge

2 Antworten 2 Antworten

RE: EasyStat Failure Report FAMECO claim # 216

Dear Tobias,

Thank you very much for the pictures.

We processed your order. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: Customerservice@medicacorp.com

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Hanna Parhizkar <HParhizkar@Medicacorp.com>
Sent: Monday, November 11, 2019 10:21 AM
To: FAMECO GmbH MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Cc: Technical Support <TechnicalSupport@Medicacorp.com>
Subject: RE: EasyStat Failure Report FAMECO claim # 216

Dear Tobias,

Thank you very much for your email. We really apologize for this inconvenience.

Could you please send us a picture of the defective pH electrode? We are really curious about this issue.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216

Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it

The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!

We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Your warranty order #TSW-192413 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

durch Hanna Parhizkar - 11:18 - 11 Nov. 2019

4 Dateianhänge 4 Dateianhänge

RE: EasyStat Failure Report FAMECO claim # 216

Dear Tobias,

Thank you very much for your email. We really apologize for this inconvenience.

Could you please send us a picture of the defective pH electrode? We are really curious about this issue.

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Sunday, November 10, 2019 10:06 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Failure Report FAMECO claim # 216

Dear Hanna,
please find attached EasyStat Failure Report FAMECO claim # 216, this one is special in two ways:
1. it is a production error
2. it took us ages of back on forth with the customer to find it

The Dr kept insisting that the electrode wouldn't fit and asked if we shipped the wrong item - after confirming the product number I insisted it was correct - back and forth back and forth finally he has enough of it and sends it back to us - and to our surprise - yes it does not fit!

We are looking for warranty replacement and for compensation of all that trouble in a ball park dimension of 10 packs.

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 10:21 - 11 Nov. 2019

2 Dateianhänge 2 Dateianhänge

ES noise & drift

Dear Hanna,

a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias

durch Tobias Pfeifer - 06:20 - 5 Nov. 2019

3 Dateianhänge 3 Dateianhänge

1 Antworten 1 Antworten

RE: ES noise & drift

Dear Tobias,

Thank you for the information and print outs.

The ES analyzer will not show the calculated results if the calibration results are not good or if the calculated results are out of the range. ( Please see the attached from user manual )

Looking at the calibration print outs they are all good and within the normal ranges.
Could you please let us know what is the serial number on this analyzer?
Are you using Medica capillary tubing kit for ES? Please send us the part number or a picture of the kit.
Which kind of sample are you testing?
The print outs show that you are using the capillary mode. In the capillary mode the chance of the pH getting exposed to air is very high. When pH changes the PCO2 and PO2 also change.
Please run the normal QC as a patient sample and see if you get the same error. Please send us the calibration print out and this print out.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, November 5, 2019 6:20 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES noise & drift

Dear Hanna,

a clinic has just installed a new reagentmodule 19071029 - they have now faced a variety of problems with pH noise and pO2 drift.
See attached printouts. Should we troubleshoot the module, or the device?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 02:42 - 5 Nov. 2019

3 Dateianhänge 3 Dateianhänge

ES Keyboard

Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias

durch Tobias Pfeifer - 04:24 - 4 Nov. 2019

1 Antworten 1 Antworten

RE: ES Keyboard

Dear Tobias,

I am sorry to hear that.

What is the serial number on this analyzer?
On the back of the analyzer there is a power voltage setting. Please make sure it shows the correct voltage that you use in your country.
Please send us all the AC and DC voltages. ( Please see the attached file for your information)

Looking forward to hearing back from you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:25 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES Keyboard

Dear Hanna,
The keyboard that we replaced on a ES just à few weeks ago was today reported completely unresponsive after being in operation with no issue.
Unfortunately this is already a very disgruntled customer, what can we do about it - asking technically but alsp politically...
Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 02:48 - 5 Nov. 2019

3 Dateianhänge 3 Dateianhänge

EBG BD

Dear Hanna,
I have yet to wait for the customer to install and operate the analyzer, I hope he has positive feedback for me.
Best regards
Tobias

durch Tobias Pfeifer - 04:22 - 4 Nov. 2019

1 Antworten 1 Antworten

RE: EBG BD

Dear Tobias,

Thank you for the update.

I hope so too. Please let me know when you get the information.

Best Regards,

Hanna

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, November 4, 2019 4:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG BD

Dear Hanna,
I have yet to wait for the customer to install and operate the analyzer, I hope he has positive feedback for me.
Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 03:36 - 5 Nov. 2019

1 Dateianhänge 1 Dateianhänge

EBG BD

Hello,

through experimenting I found the answer - BD maximum value is 200

best regards
Tobias

durch Tobias Pfeifer - 04:44 - 2 Nov. 2019

1 Antworten 1 Antworten

EBG Bubble Detector Replacement

Dear Hanna,
I have replaced and renewed the TOP BD, should I looking at these printouts also replace the Lower one?

Is TOP = BD1
Bottom = BD2

What values would be ideal?

Best regards
Tobias

durch Tobias Pfeifer - 11:32 - 31 Okt. 2019

4 Dateianhänge 4 Dateianhänge

EBG #215

Dear Hanna,
here are the pictures of the other pack
best regards
Tobias

durch Tobias Pfeifer - 01:43 - 30 Okt. 2019

1 Dateianhänge 1 Dateianhänge

1 Antworten 1 Antworten

RE: EBG #215

Dear Tobias,

Great! Thank you very much for your cooperation!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 30, 2019 1:44 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG #215

Dear Hanna,
here are the pictures of the other pack
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 01:54 - 30 Okt. 2019

2 Dateianhänge 2 Dateianhänge

EBG Packs

Dear Hanna,

Would you like me to ask the customer to open ALL packs or can I ask him to open the other Lot Numbers one?

It maybe would be a little bit nicer if I don't busy him a whole day in his workshop

Best regards
Tobias

durch Tobias Pfeifer - 12:52 - 29 Okt. 2019

1 Antworten 1 Antworten

RE: EBG Packs

Dear Tobias,

Ok, Sounds good. 😊😊 We don’t want make our customer busy all day. 😊

Please just ask him to open one reagent module from the different lot.

Thank you very much!

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 29, 2019 12:53 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG Packs

Dear Hanna,

Would you like me to ask the customer to open ALL packs or can I ask him to open the other Lot Numbers one?

It maybe would be a little bit nicer if I don't busy him a whole day in his workshop

Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 01:11 - 29 Okt. 2019

2 Dateianhänge 2 Dateianhänge

EBG Packs

Dear Hanna,
here are pictures from one opened pack.
214 23.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 1909177 23- Oktober-2019 3 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
215 22.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 19031068 23- Oktober-2019 4 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.

best regards
Tobias

durch Tobias Pfeifer - 11:17 - 29 Okt. 2019

1 Dateianhänge 1 Dateianhänge

1 Antworten 1 Antworten

RE: EBG Packs

Dear Tobias,

Thank you very much for the pictures.

Could you please open the other reagent modules as well, find the source of the leak, take a picture of it and send it to us?

I process your order, please see the attached file. If you have any questions or concerns regarding the shipment of this order, please contact our Customer Service directly at: CustomerService@medicacorp.com

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 29, 2019 11:18 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EBG Packs

Dear Hanna,
here are pictures from one opened pack.
214 23.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 1909177 23- Oktober-2019 3 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.
215 22.10.19 Tobias Pfeifer EasyBloodGas Reagent Module 6101 19031068 23- Oktober-2019 4 Reagent modules arrived leaking at customer, no visible damage on outside package/shipping crate.

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

Dear Tobias,

Your warranty order #TSW-192308 has been processed. Attached is a summary of your order. You will receive a formal order acknowledgement from our Customer Service Team shortly.

Best Regards,

Hanna Parhizkar

durch Hanna Parhizkar - 12:26 - 29 Okt. 2019

4 Dateianhänge 4 Dateianhänge

EasyLyte Expand Transport Damage

Dear Hanna,

one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than 255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?

best regards
Tobias

durch Tobias Pfeifer - 10:40 - 28 Okt. 2019

3 Antworten 3 Antworten

RE: EasyLyte Expand Transport Damage

Dear Tobias,

Thank you for your email.

Sorry Tobias for my misunderstanding. You said “After replacing the sample detector the test still shows no less than 255”. I thought you are getting less than 255, so I mentioned if the liquid value is greater than 200 and the difference between air and liquid is 50 or greater the sample detector works fine.

But if you are getting 255 after replace it with a new sample detector, it shows a bad connection between the sample detector and the EL. I would open the rear cover and check all the electrodes connections with the CPU board. ( If you have another CPU from another expand analyzer you can swap the CPUs and see if it works)

Also you can measure the DC and Ac voltages and make sure the CPU and the power supply are working properly. ( please see the attached service manual for your information)
Make sure the electrode housing and all the electrodes are good.
When you unplug the analyzer and plug it back, does the probe arm moving up and down?
How about the display? Is it broken too?

Looking forward to hearing back from you!

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 4:55 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: EasyLyte Expand Transport Damage

Dear Hanna,

1. will find out for you

2. there is something physically damaged with it - it never ever while the test goes below 255, same value as when no sample detector is plugged

3. without any sample detector value at all the machine was not performing a calibration

We are sure something is really broken after the fall, however I am not sure at the moment if I would have to order a full mainboard to replace or if there are smaller units of spare parts that I could try replacing first?

best regards

Tobias

What is the serial number on this analyzer?:
Please go to Second Menu, diagnostics, sample detector test.( please send me the print out):

Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.

Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.

-

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 01:58 - 29 Okt. 2019

3 Dateianhänge 3 Dateianhänge

Re: EasyLyte Expand Transport Damage
Dear Hanna,

1. will find out for you

2. there is something physically damaged with it - it never ever while the test goes below 255, same value as when no sample detector is plugged

3. without any sample detector value at all the machine was not performing a calibration

We are sure something is really broken after the fall, however I am not sure at the moment if I would have to order a full mainboard to replace or if there are smaller units of spare parts that I could try replacing first?

best regards

Tobias

What is the serial number on this analyzer?:
Please go to Second Menu, diagnostics, sample detector test.( please send me the print out):

Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.

Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.

-
durch Tobias Pfeifer - 04:55 - 28 Okt. 2019

RE: EasyLyte Expand Transport Damage

Dear Tobias,

I am so sorry to hear that.

I attached the tech tip about shipment of the EL analyzer.

What is the serial number on this analyzer?
Please go to Second Menu, diagnostics, sample detector test.( please send me the print out)

Regarding the sample detector : The air value is typically less than 150 and the liquid value is typically greater than 200. If the difference between these two values is 50 or greater, the test is successful and you can see the “SAMPLE DETECT OK” message on the display.

Please do the calibration 5 times and send me the print outs. Please do the QC ( three levels ) each level 5 times and send me the print outs.
I would recommend monitoring the EL for two days and everyday do the calibration ( for example 5 times ) and run the QC ( three levels more than 5 times per day )and monitor the results. If the calibration and QC results are good and within the normal ranges the analyzer is good to use.
Are you getting any errors on this analyzer? Please send me all the error print outs.

Looking forward to hearing back from you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 10:41 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyLyte Expand Transport Damage

Dear Hanna,

one of our customer has transported their EasyLyte Expand in a car without any packaging, it feel in a curve - most prominently the needle was bent, the sample detector is damaged but also after replacing the sample detector the test still shows no less than 255 - we suspect internal damage.
Is there more testing we can do to evaluate what to fix?
Could you suggest which parts to order?

best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 03:58 - 28 Okt. 2019

3 Dateianhänge 3 Dateianhänge

-2- Failure reports

Dear Hanna,
please find attached reports for leaking packs.
best regards
Tobias

durch Tobias Pfeifer - 05:48 - 28 Okt. 2019

2 Dateianhänge 2 Dateianhänge

3 Antworten 3 Antworten

RE: -2- Failure reports

Great! Thank you very much!

Best Regards,

Hanna

From: FAMECO \ Tobias PFEIFER <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 2:23 PM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: Re: -2- Failure reports

Dear Hanna,

I will see to get some photos of an open pack

best regards

Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 02:39 - 28 Okt. 2019

1 Dateianhänge 1 Dateianhänge

Re: -2- Failure reports

Dear Hanna,

I will see to get some photos of an open pack

best regards

Tobias

durch Tobias Pfeifer - 02:23 - 28 Okt. 2019

RE: -2- Failure reports

Dear Tobias,

Thank you for the failure report.

Could you please follow the instruction as per attached, open the reagent module, find the source of the leak, take a picture of it and send it back to us?

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Monday, October 28, 2019 5:49 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: -2- Failure reports

Dear Hanna,
please find attached reports for leaking packs.
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 01:35 - 28 Okt. 2019

3 Dateianhänge 3 Dateianhänge

Capillaries

Dear Hanna,
What's the best capillary size for our different analyzers?

Best regards
Tobias

durch Tobias Pfeifer - 04:18 - 24 Okt. 2019

EasyStat Na Hct

Dear Hanna,
Here are the printouts I got from the Na Hct problem.
Best regards
Tobias

durch Tobias Pfeifer - 04:13 - 22 Okt. 2019

1 Dateianhänge 1 Dateianhänge

1 Antworten 1 Antworten

RE: EasyStat Na Hct

Dear Tobias,

Thank you very much for the print outs.

Based on the print outs the analyzer is working well.

The percentage of red blood cells to the total blood volume is defined as hematocrit. It is quantified by measuring the electrical impedance of blood sample. Two standard solutions are used to calibrate the hematocrit sensor. The analyzer then measures the electrical impedance of the blood sample to obtain the hematocrit value. Next, the hematocrit value obtained is corrected for the concentration of the sodium ion.( Please see the attached file from user manual)

So you always need to have a working sodium electrode ( with the good calibration results and QC results ) to have the good results for HCT.

Sorry for the confusion Tobias.

Best Regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Tuesday, October 22, 2019 4:14 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: EasyStat Na Hct

Dear Hanna,
Here are the printouts I got from the Na Hct problem.
Best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 02:56 - 22 Okt. 2019

3 Dateianhänge 3 Dateianhänge

ES Na & Hct

Dear Hanna,

I have a doctor who claims that whenever the Na is not working also the Hct is not working.
He needs Hct but doesnt need Na at all.
Is there a connection?
best regards
Tobias

durch Tobias Pfeifer - 07:52 - 16 Okt. 2019

1 Antworten 1 Antworten

RE: ES Na & Hct

Dear Tobias,

Thank you for your email.

Could you please let us know what is the serial number on this analyzer?
Could you please send us the calibration print out?
You mentioned that whenever the Na is not working the Hct is not working either. Could you please send us a print out?
Which kind of sample do they test?
Which kind of sample tubing do they use?
What is the part number for the daily cleaner? For how long do they use this fresh daily cleaner after making a new one?
No, Na and Hct don’t have any connection.

Looking forward to hearing back from you!

Best regards,

Hanna Parhizkar | Technical Support | hparhizkar@medicacorp.com

Medica Corporation | 5 Oak Park Drive, Bedford, MA 01730 | www.medicacorp.com

+1 781 275 4892 Main

+1 781 541 7403 Direct

+1 781 275 2731 Fax

From: Tobias Pfeifer <tobias.pfeifer@fameco.eu>
Sent: Wednesday, October 16, 2019 7:53 AM
To: MEDICA TechnicalSupport <medicatechnicalsupport@fameco.odoo.com>
Subject: ES Na & Hct

Dear Hanna,

I have a doctor who claims that whenever the Na is not working also the Hct is not working.
He needs Hct but doesnt need Na at all.
Is there a connection?
best regards
Tobias

--

Tobias Pfeifer | Geschäftsführung

T: +49 89 248805810 | F: +49 89 248805819

E: tobias.pfeifer@fameco.eu | W: https://fameco.eu/

FAMECO GmbH | Geschäftsführer: Tobias Pfeifer, Thomas Andersen

Neumarkter Str. 34, 81673 München

USt-IdNr. DE323800861 | Amtsgericht München HRB 248816

The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Sent by FAMECO GmbH using Odoo.

durch Hanna Parhizkar - 04:16 - 16 Okt. 2019

2 Dateianhänge 2 Dateianhänge

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